MetLife + Aura Identity & Fraud Protection
Get identity and fraud protection all from one convenient place
Our all-in-one security solution helps keep you and your family secure.
We’re doing more online than ever before—making us more vulnerable to fraud and online threats. MetLife + Aura Identity and Fraud Protection help safeguard the things that matter to you most: your identity, money, assets, family, reputation and privacy.
- Summary of Benefits
- Plan Documents & Resources
- Protection Plan Features
- Protection Plan Plus Features
- Plan Options
- FAQ
- Contact Info
Summary of Benefits
Identity & Financial Fraud Protection
Aura safeguards your personal information, credit, finances, and assets with proactive controls, advanced threat detection, and actionable alerts—all in one trusted experience.
Scam & Cybercrime Prevention
Powered by Aura’s proprietary advanced technology, our intuitive tools proactively protect your online privacy and help detect and block scams, phishing attempts, and other cyber threats – reducing risk, minimizing distractions, and delivering peace of mind.
Holistic Family Safety & Wellbeing
With an inclusive, unrestricted definition of family, you can extend protection to your children and any 10 adult loved ones you choose. Aura’s unmatched family digital safety & wellbeing suite makes it easy to help keep your vulnerable loved ones safe online and build healthy tech habits.
The Aura Experience
Aura Intelligence combines trusted expertise with actionable AI to personalize protection, automate responses, and resolve issues quickly—so digital security feels effortless. And if fraud happens, you can rely on 24/7 U.S.-based customer support and experienced fraud remediation specialists.
Plus, each enrolled adult is covered by an individual $5M ID theft insurance policy^. And an Aura provided cyber insurance^^ policy.
Protection Plan
Identity & Financial Fraud Protection
|
|
Scam & Cybercrime Prevention
|
|
Holistic Family Safety & Wellbeing (with family plans only)
Digital Parenting Suite
|
|
The Aura Experience (Powered by Aura Intelligence)
|
Resolution & Reimbursement
|
Coverage Options
- Individual plans include coverage for the employee only.
- Family plans cover the employee
+ unlimited dependent minors
+ any 10 additional adult loved ones
Protection Plan Plus
Identity & Financial Fraud Protection
|
|
Scam & Cybercrime Prevention
|
|
Holistic Family Safety & Wellbeing (with family plans only)
Digital Parenting Suite
|
|
The Aura Experience (Powered by Aura Intelligence)
|
Resolution & Reimbursement
|
Coverage Options
- Individual plans include coverage for the employee only.
- Family plans cover the employee
+ unlimited dependent minors
+ any 10 additional adult loved ones
Plan Options
- Protection Plan: Basic protection for your identity, finances, and two devices per adult member.
- Protection Plus Plan: Premier protection for your identity, finances, privacy, and unlimited devices per adult member.
Coverage Types
- Individual Coverage for Protection Plan, and for Protection Plus Plan: Protection for the employee only.
- Family Coverage for Protection Plan and for Protection Plus Plan: Our inclusive definition of “Family” allows the employee to add up to 10 additional adults and unlimited minors to the plan. There are no restrictions on adult family members - no matter where they live, their age, relationship, or whether they are financially dependent on the employee.
FAQ
How do I enroll?
A. Enroll for coverage at www.dadeschools.net and log in to the Employee Portal.
Who is eligible to enroll for this identity and fraud protection benefit?
A. This product is available for Individual (Employee only) or Family coverage. Individual covers the employee only; Family covers the employee and up to 10 additional adults and unlimited minors.
- For Family plans, you may add up to 10 additional adult members to your plan, regardless of where they live, age, relationship, or if they are financially dependent on the employee. Each adult member gets their own private, full-feature Aura account.
- You may also add unlimited minors (under 18 years old) to the plan. You must have parental guardianshiprights over the minors to view their information and alerts.
How do I pay for my identity and fraud protection?
A. Fees will be paid through payroll deduction, so you don’t have to worry about writing a check or missing a payment.
What happens if my employment status changes? Can I take my coverage with me?
A. Yes, you can take your coverage with you. You will need to continue to pay your monthly fees via credit card payment on Aura’s platform to keep your coverage in force.
Who do I call for assistance?
A. Contact Aura Customer Support 24/7/365 at 1 844-931-2872 to answer account, technical, or billing questions.
Customer Service
1 (844) 931-2872
https://www.metlife.com/identity-and-fraud-protection/
Service Hours (EST):
7 days/week: 24 hrs/day
^As a component of becoming an Aura Plan member, Consumers receive identity theft insurance through a group policy issued to Aura which is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company, which is not an affiliate or subsidiary of MetLife. Checking & Savings Cash Recovery and 401(K) & HSA Cash Recovery are part of and not in addition to the Expense Reimbursement limit of liability. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.
^^As a component of Aura’s Protection Select Individual, Protection Plus Individual, Protection Select Family, Protection Plus Family, or Executive plans, Consumers receive cyber insurance through a group policy issued to Aura which is underwritten and administered by Houston Casualty Company, a Tokio Marine company, which is not an affiliate or subsidiary of MetLife. The description herein is a summary and intended for informational purposes only and does not include all terms‚ conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. For new groups offering Protection Select and Protection Plus and are effective 7/1/2025 and later.
*Features coming in 2026. Aura does not guarantee targeted features to launch in said time period and reserves the right to adjust as business needs adjust.
- The score you receive with Aura is provided for educational purposes to help you understand your credit. It is calculated using the information contained in your Experian credit file. Lenders use many different credit scoring systems, and the score you receive with Aura is not the same score used by lenders to evaluate your credit.
- Users are responsible for making their own parental decisions. Aura’s services are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The services are for informational purposes and cannot replace the services of physicians or medical professionals. Always seek the advice of your physician or other qualified healthcare provider with any questions about medical conditions or treatment. Aura’s services do not monitor for all content or a child’s behavior in real time. Some alerts and/or insights are created using generative AI and may not be fully accurate, complete, or timely.